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we reshape our PRACTICE by changing our FOCUS? VALUE is defined by our customers. By reshaping our PRACTICE to FOCUS exclusively on understanding and creating customer VALUE, we can reinvent and re-invigorate our INDUSTRY. WHAT IF we turned talking into LISTENING? |
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we reshape our INDUSTRY by redefining VALUE? When we redefine VALUE by understanding what is important to the customers we can reshape our INDUSTRY to deliver services and knowledge that are responsive to customer needs and more productive, profitable and enjoyable. WHAT IF we focus solely on what our customers VALUE? |
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we reshape our RELATIONSHIPS by securing jobs based on TRUST? KMA is focused on building RELATIONSHIPS with clients and trade partners who share our beliefs. When we create an atmosphere of openness and TRUST we create greater VALUE. |
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we stop BIDDING and start BUILDING? Ruthless competitive bidding destroys TRUST, creates conflict, and undermines VALUE. By working with clients and partners based on mutual TRUST we can move beyond BIDDING and start BUILDING buildings that maximize VALUE for all stakeholders. |